Municipal Institute Of LearningMILE - Municipal Institute Of Learning
What – er Master Class!
Municipal officials at the Water and -
Sanitation
Master Class.
Following the eThekwini Municipality’s Water and Sanitation (EWS) winning its third UN award in Spain at the “Water for Life” Best Practices Award on World Water Day 22 March 2011, MILE hosted its third successful Master Class focusing on Water and Sanitation, at the Intuthuko Junction Conference Centre in Cato Manor from 1-3 June 2011, with over 30 municipal officials from South Africa and the African continent.

The EWS won the UN award for its project on: Participatory and Learning Based Approach to Raising Awareness on Water and Sanitation. Delegates at the Master Class were privileged to learn firsthand from this award-winning team. They were taken on site visits to Newlands, Mzinyathi, and Wiggins to see the various water and sanitation projects executed by the Municipality. The tour was facilitated by UN Ward recipient, Mr Teddy Gounden, a manager at EWS. Before the site visit, the Head of EWS, Neil Macleod, who recently featured in the Delivery Magazine for pioneering a wide range of water and sanitation innovations, shared his vision and lessons learned as Head of the Unit.

During day two, the officials travelled to the Phoenix Waste Water Treatment Works and got an insight into the waste water treatment processes and thereafter went to a site visit to the Tongaat Waste Water Treatment Works to tour the plant, whilst engaging with Dave Wilson the plant manager.

Each day saw participants tackling informative modules and seeing firsthand the type of structures eThekwini has in place with the EWS department always clinching top awards. The third day concluded at EWS Department where participants saw the call centre development and learnt how they operate and the efficiency of the process.
Edmund Nwokaeze, an official from Nigeria, was impressed with the kind of infrastructure eThekwini has in place in terms of Water and Sanitation, more specifically, the GIS system.  He said, “The entire session has been educative especially the use of the GIS system.  The structure eThekwini has is good and we can apply that in our own country to improve our systems.”

It was heartening to listen to the delegate’s reflection of the Master Class. Mr Luthando Mshiya, from Makana District Municipality in Grahamstown, Eastern Cape was so intrigued by eThekwini’s Water and Sanitation system that he remarked, “It has been like a dream, since the beginning of this master class we are seeing what a good job eThekwini is doing with GIS. We need some assistance in our municipality and we would love some support from eThekwini. I commend your sense of customer services.”

Amajuba District Municipality official, Sabelo Madela emphasised the important role eThekwini must play in assisting other municipalities to help enhance their capacity. He said, “eThekwini can help other municipalities to develop their own system. eThekwini has good practices and systems, other municipalities can be capacitated with their help.”

The learning note for this event will be posted in the “Come Learn” portal of the website soon!



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