Municipal Institute Of LearningMILE - Municipal Institute Of Learning
Officials Learn Innovative Ways to Manage Revenue
“City government is usually a relatively weak and small provider of city needs. National governments need to strengthen city governments in terms of expenditure responsibilities and revenue powers,” said Roland Hunter a specialist in Public Finance and Administration. Hunter provided officials with a serious reality check arguing that “City governments need to improve their own performance (especially on revenue and investing).”

25 municipalities from over 12 countries from the African continent and various municipalities from across South Africa attended the Revenue Management Master Class held on 27-29 March 2012, at the Southern Sun North Beach Hotel, Durban, where specialists in the  finance sector engaged participants on how to manage revenue within their cities.
This fifth MILE Master Class was an initiative hosted by eThekwini’s Municipal Institute of Learning and the Treasury department in partnership with AFD’s CEFEB and the World Bank Institute.

The three day master class targeted African countries and South African Municipalities who require assistance in financial management within their municipalities. Experts in the field of Finance, Water and Sanitation, Electricity, Property Evaluation, Metering Systems, Rates and Tariffs, Government Administration and Customer Services, shared their experiences and knowledge of these sectors. Prominent speakers included Specialist in Public Finance and Administration: Roland Hunter, Head of Water and Sanitation at eThekwini Municipality: Neil Macleod, General Manager at COGTA: Kisa Dlamini among a host of other eThekwini expert facilitator’s officials.

On day one, delegates were exposed to the overall context of financial management in eThekwini Municipality and were also given an opportunity to share their situational analysis in terms of Revenue Management within their municipalities. This approach gave the various presenters a clear indication of what the delegates require in terms of improving and enhancing their knowledge in the field.

A highlight from the event included a site visit to eThekwini’s Revenue Management Customer Services Call Centre during day two were delegates were exposed to  the structure and operating systems within the centre.

Lord Mayor Erias Lukwago of the city of Kampala in Uganda said that his city hopes to replicate a similar model that eThekwini uses in terms of revenue management.

“There is a unique balance at eThekwini Municipality, officials are able to generate revenue and still guarantee the livelihoods of the poor people. This model is in keeping with eThekwini’s vision of creating a livable city where all citizens can live in harmony. We will implement the same model in the City of Kampala.”

Since enhancing municipal capacity through Municipal Technical Support is part of MILE’s mandate, during the last day of the Master Class delegates shared which elements from the master class they would like to implement within their municipalities and also which areas they would need assistance in improving.
The learning material and presentations from this event can be found here: Revenue Management Master Class

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