Municipal Institute Of LearningMILE - Municipal Institute Of Learning
Officials Learn Innovative Ways to Generate and Manage Revenue
Many African municipalities are struggling financially and are in dire need to off-set service delivery costs. They are not fully prepared to deal with the unique challenges associated with implementing programs that will help solve the income generation problem and this can lead to a diminished municipal image, frustrated staff and poor service delivery.

To counteract this challenge the Municipal Institute of Learning together with AFD’s CEFEB and the PPIAF - World Bank , recently hosted a Revenue Management Master Class in the city of Accra in Ghana, to assist municipalities who are struggling to implement structures that can bring forth income much needed to run any city.

The three–day Master Class was run by experts in the fields of: Revenue Management and Water and Sanitation from eThekwini Municipality.
The Deputy City Manager of eThekwini’s Treasury, Krish Kumar set the scene by providing a strategic framework for financial viability. Other speakers covered various topics such as: Customer and Revenue Management, Reliable Metering and Billing Systems, the Growing Demand for Sub-national Finance, Municipal Property valuations, Credit Control Management, Increasing Municipal Revenue Streams and Pro-poor Revenue Management Strategies.
Thirty seven practitioners from eight countries (Ghana, Nigeria, Tanzania, Swaziland, Kenya, Gambia, Uganda and South Africa) were shown practical approaches to generate income and were guided on how they can implement these initiatives within their municipalities.

Zacharia Lunciano Mbedule from Tanzania was impressed with the content of the Master Class.
“The Master Class was fruitful because it reflected the practical activities done by local government in terms of revenue management,” said Mbedule.
Keywords: Revenue Management, Master Class, Service Delivery, African Municipalities

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