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Preserving Institutional Memory…
“Knowledge Management (KM) should have a lasting effect on practitioners. Progressive municipalities thrive on well-crafted KM Strategies. Service Delivery can be greatly enhanced as proven in the private sector with the use of KM,”- Dr Mpilo Ngubane, Head: Skills Development Unit.
KM practitioners from across South Africa, including the National KM Reference Group (KMRG) gathered at the Southern Sun Elangeni Hotel today to venture into development of KM strategies within local government using preparatory reading, critical reflections, participant input, group work and the sharing of experiences.
Hosted by MILE in partnership with the South African Local Government Association (SALGA), Cooperative Governance and Traditional Affairs (COGTA) and South African Cities Network (SACN) the session was officially opened by the Head of eThekwini Skills Unit, Dr Mpilo Ngubane who provided an in depth account on KM within eThekwini and the importance of KM in local government.
“KM can influence how municipalities function and deliver quality services. It can help retain and transfer knowledge within and between municipalities,” said Dr Ngubane.
Participants shared their expectations of the session which included: understanding the knowledge audit process, how to implement KM and what are the incentives for knowledge transfer among others pertinent municipal KM issues.
The facilitator Kubeshni Govender-Jones from Black Earth Consulting explained the fundamentals of KM and its benefits to municipalities using the Joburg Innovation and Knowledge Exchange (JIKE) model as an example.
Mapule Letshweni, the Director of KM at SALGA mentioned the importance of learning from other metro municipalities but also acknowledging that each municipality has a unique environment and resources.

“Municipalities must define KM for themselves, it is important that it is based on your environment. How do you attain support from the municipality’s executives? Municipalities can learn from other metros in terms gaining political support and so on.” said Letshweni.

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