Municipal Institute Of LearningMILE - Municipal Institute Of Learning
African cities benefit from Municipal Technical Support
During a recent follow up session with the Mzuzu City Council the Municipal Technical Support team discovered the phenomenal progress made in implementing the Strategic Action Plan that was developed. 

Developments to date include:

  • A customer care service-centre has been set up in response to the     challenge of not being customer-focused, inspired by eThekwini’s own Sizakala centres;
  • 80% of roads have now been graded, which was identified as a priority short term action;
  • Refuse collection extended to new areas, and sanitation improved;
  • After identifying Revenue Management as a key issue, and nominating their CFO to attend our Master Class held last year, a Rates Valuation Roll has been developed and rolled out; with rates now actually       increasing their revenue base;
  • Learning from eThekwini’s performance management system their     staff has also adopted performance plans, and there was no objection to this new system;
This five year initiative was made possible through MILE’s partnership with UCLG and Cities Alliance. ​

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