Municipal Institute Of LearningMILE - Municipal Institute Of Learning
City Management Kicks Off Its Customer Relations Management Plan with Academia at DUT
As part of the City’s engagements with major customers and strategic partners, the City Management recently kicked off the roll out of the Customer Relations Management (CRM) Plan with the academic sector this week. A high- level delegation led by eThekwini City Manager descended on DUT to engaged with the Vice Chancellor of the Durban University of Technology to discuss, amongst other things, the city’s service offering to the institution and how universities can become more central in the city’s developmental agenda. 

Collin Pillay, MILE’s Program Manager was mandated to manage the strategic client relations with the city’s academic partners to facilitate and support this sector in order to improve our service offerings as a municipality. City leadership have appreciated and recognised the existing and potential role of academia in the regional economy. Hence central to the CRM strategy is the need to continuously engage academia a key customers with the aim of inspiring customer confidence and improving trust.  

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