Municipal Institute Of LearningMILE - Municipal Institute Of Learning
Service Delivery Learning Exchange
Officials from the Chris Hani District Municipality attended a two-day knowledge exchange programme on 24 and 25 June to learn more about eThekwini Municipality service delivery operations. 

The study tour focused mainly on the role the Municipal Public Committee (MPAC) plays in curbing wasteful expenditure, the City’s complex water management operations and customer services centres. EThekwini’s Head of Governance and International Relations Eric Apelgren explained the structures within Council, with reference to the role of the City Manager and the reporting structures of the executive committee. Other topics covered were the positive impact of the City’s Ombudsman Office and the purpose of war rooms. Apelgren emphasised that eThekwini is committed to good governance and accountability.

 The City’s Water and Sanitation (EWS) Deputy Head Aaron Mfunda presented the City’s plans on providing effective, affordable and sustainable water services to its residents. He said the department’s philosophy is to invest in human resources which enhanced service delivery. Mfunda said the City has a 24-hour call centre including a WhatsApp, SMS and email service for customers. 

The visiting delegation also showed a keen interest in learning about the City’s communications platforms. The Communications Unit Acting Head Mandla Nsele showcased the 11 communication tools and described the role of the department in coordinating all communications activities for Council. 

Chris Hani District Municipality Senior Manager from the Office of the Speaker Nozibele Makanda said the delegation was highly impressed with the study tour, adding that the team will continue to engage with eThekwini to implement its ideas and strategies. “Although we are a rural district, the learning exchange has shown us the parallels and programmes we can use for future partnerships,” said Makanda.

Day two of the study tour concluded with site visits to EWS headquarters and two Sizakala Customer Services Centres in uMlazi.


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