Municipal Institute Of LearningMILE - Municipal Institute Of Learning
Knowledge Management influencing operational efficiency and service delivery in the public sector
Knowledge Management (KM) has proven to be a substantial strategic resource in the public and private sector during these uncertain times of Covid-19 Pandemic. There is a need to analyse the impact of the pandemic and the lessons learnt during this time. This will enable practitioners to prioritise actions that will assist us with the revitalisation of the initiatives and programmes that are essential to managing knowledge as a key commodity in ensuring business continuity and productivity. It is with this in mind; MILE hosted a hybrid Knowledge Management Learning Exchange from 25th -27th May 2022 at the Durban ICC and virtually on Zoom.
The theme of the event is “Knowledge Management influencing operational efficiency and service delivery in the public sector." The objective of this Learning Exchange was to create awareness about KM and understand it’s value in influencing operational efficiency and service delivery.  

Prof Mpilo Ngubane welcomed delegates to the Learning Exchange. During his address, Prof Ngubane urged delegates to digest information and examine ways in which they can implement these ideas in their own context. 

He said, “Learning platforms are useless if it becomes a talk shop or a getaway from work. We must practice knowledge to action if we want to see improvements in efficiency. Learning from other people’s experiences and mistakes is the best way for continuous improvement. The pillar stone of any learning organization is to create, acquire, transfer knowledge and to be innovative.”

The Learning Exchange featured informative presentations on topics such as: Status of KM, KM Innovation and Technology and KM in the Public Sector.

During day two delegates participated in a Knowledge Café session on determining public sector challenges in terms of KM. Day three featured a panel discussion session facilitated by the South African Cities Network.

With facilitated​ discussion sessions and informative presentations, the event provided a platform to examine the status of KM and what the general challenges organisations are experiencing. This event gave municipalities and departments in South Africa an opportunity to share some of these rich and diverse experiences. 

Note: A Detailed Learning Note will be posted soon.

Download Presentations Below:

 KM Learning Exchange 2022

Day 1-Gamelihle Sibanda.pdf
Day 1-KM Status-Sebenzile Zibani.pdf
Day 2- Dr Daisy Selematsela .pdf
Day 2-Carmen Abrahams.pdf
Day 2-Dr. R Davel.pdf
Day 2-Muzi Ntuli.pdf
Day 3-Nyeleti Mahlaule.pdf
Day 3-Pearl Maponya.pdf


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